Subscription & Billing Terms

1. What you can buy#

• Per-event plan (one-time payment). Unlocks publishing and the features for a specific event. It does not renew and does not expire: your invitation stays published for as long as you keep the event. If you buy it without having an event, it remains as a “pass” that you apply later to any of your events.
• Event add-ons (one-time payment). Extra features for an event, such as additional guests, a photo gallery or export with analytics. We only sell add-ons that work today.
• AI credit packs (one-time payment). Credits for the artificial intelligence features.
• Monthly subscription (renews automatically). For those who organize several events: it includes a number of events published at the same time (“slots”), AI credits every month, team members and branding features.

2. Prices and taxes#

Prices are in Mexican pesos (MXN) and include VAT (IVA). The price in effect at the time of purchase is charged. If your card is from another country, your bank may apply fees or exchange rates that we do not control.

Any struck-through prices you see are shown only if they correspond to a price we actually charged before.

Receipts and invoices. After each payment you receive an electronic receipt from Stripe by email. Tax invoicing (CFDI): [PENDIENTE: Proceso de facturación CFDI 4.0 (proveedor PAC o emisión manual, plazo para solicitarla)].

3. How you pay#

Payments are made by credit or debit card on Stripe's secure page. Your bank may ask you for additional verification (3-D Secure). Passly does not see or store your full card number; we only receive from Stripe the payment confirmation, the amount and an identifier.

Purchased features are activated as soon as Stripe confirms the payment.

4. Automatic renewal of subscriptions#

• The subscription is charged in advance and renews automatically every month, on the same day of the month on which you subscribed, at the current plan price, until you cancel it.
• When you subscribe we ask for your express consent to automatic renewal, separately.
• We will notify you at least 7 days before each charge with the amount and the date, within the app and by email from Stripe.
• In the Billing section you will always see your next charge date and the amount.

5. AI credits#

Credits are not money, and cannot be redeemed for cash or transferred to another account. Each feature shows how many credits it uses before you use it.

6. Events published with a subscription (“slots”)#

Each event you publish with your subscription takes up a slot while it is published. If you unpublish an event before the cycle ends, that slot is freed at the start of the next cycle.

If the subscription ends, at the end of the paid period the events that were published using its slots are unpublished. Your drafts, data and guests are not deleted, and events with their own one-time-payment plan are not affected.

7. Changing plans#

To change plans, write to us at hola@wepassly.com and we will do it for you, at no charge for the change. Before applying it we will tell you the amount that will be charged or credited and, if you downgrade, which events would exceed the slots of the new plan. You can also cancel your subscription and take out another one when the period ends.

8. How to cancel#

1. Go to Organization → Billing.
2. Tap “Cancel subscription” (“Cancelar suscripción”). We will show you what will happen and the date until which you keep access.
3. Confirm. You will see “Subscription canceled” (“Suscripción cancelada”) with that date. You will not be charged again.

Canceling is free and carries no penalty. Cancellation takes effect at the end of the period already paid; until then you can keep using everything and resume the subscription if you change your mind. Canceling does not delete your account or your events (for that, use Settings → Privacy and data (Ajustes → Privacidad y datos)).

If you are a consumer in the EU or the United Kingdom, you can also withdraw from the contract (right of withdrawal) within the first 14 days from the withdrawal page. See the Refund Policy.

9. If a charge fails#

If a renewal cannot be charged, we will notify you and Stripe will retry the charge over a few days. In the meantime you keep the service. You can update your card in Organization → Billing → “Card and receipts” (“Tarjeta y recibos”). If all retries fail, the subscription ends and what is described in section 6 applies.

10. Price changes#

If we raise the price of your subscription, we will notify you at least 30 days in advance. The new price will apply only from the renewal following that period, and you can cancel beforehand at no cost. One-time payments already made never change.

11. Promotions and trial periods#

We may offer promotional codes for subscriptions; their conditions (discount, duration, validity) are shown when you apply them and, unless otherwise stated, they cannot be combined or redeemed for money. Today we do not offer free trial periods that convert into a charge: if we ever do, we will ask for your express consent and notify you before the first charge.

12. Refunds and chargebacks#

The refund rules are in the Refund and Cancellation Policy. If you have a problem with a charge, write to us first: we will resolve it faster than a chargeback.

If a payment is refunded or disputed, we deactivate the features that payment unlocked (for example, the watermark returns or the credits from that payment are removed), without deleting your invitation or your data. If the dispute is resolved in Passly's favor, write to us and we will reactivate the features.